Return Policy

Thank you for shopping at G'ne Hair Boutique. We strive to provide our customers with high-quality hair extensions and related products to enhance their natural beauty. We understand that there may be instances where you need to return or exchange a product. This Return Policy outlines the terms and conditions for returning items purchased from our e-commerce website.

1. Eligibility for Returns: Products eligible for return must be in their original condition, unopened, and unused. Returns are accepted within 30 days of the date of purchase. Customized or special-order items may not be eligible for return, and this will be specified on the product page.
2. Initiating a Return: To initiate a return, please contact our customer service team at return@gnehairboutique.com within 30 days of receiving your order. Provide your order number, a clear explanation of the reason for the return, and any relevant photos if applicable. Our customer service team will review your request and provide you with instructions on how to proceed.
3. Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or damaged products. For your protection, we recommend using a trackable shipping service and purchasing shipping insurance for returns.
4. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team immediately at return@gnehairboutique.com. We may request photos or other information to assess the issue. G'ne Hair Boutique will cover the return shipping costs for defective or incorrect items and will provide a replacement or issue a refund upon verification.
5. Refund Process: Once your return is received and inspected, we will send you an email notification. If the return is approved, a refund will be processed to the original payment method within 7 business days. Shipping costs are non-refundable, except in cases of defective or incorrect items.
6. Exchanges: If you would like to exchange a product, please contact our customer service team at return@gnehairboutique.com to initiate the exchange process. Exchanges are subject to product availability. Customers are responsible for shipping costs associated with exchanges, except in cases of defective or incorrect items.
7. Restocking Fee: A restocking fee of 15% may be applied to returns that do not meet the eligibility criteria or are outside the 30-day return window. This fee will be deducted from the refund amount.
8. Hygiene and Safety: Due to hygiene and safety considerations, we cannot accept returns on products that have been opened, used, or tampered with, including hair extensions that have been worn or altered in any way.
9. Cancellation of Orders: Orders can be canceled within 24 hours of purchase by contacting our customer service team. After 24 hours, orders may have already been processed and shipped, and cancellation may not be possible.
10. Contact Information: For any inquiries or assistance regarding returns, please contact our customer service team at return@gnehairboutique.com.
11. Amendments to the Return Policy: G'ne Hair Boutique reserves the right to update or modify this Return Policy at any time without prior notice. Customers are encouraged to review the policy periodically for changes. By making a purchase on the G'ne Hair Boutique website, you acknowledge and agree to abide by the terms and conditions outlined in this Return Policy. We appreciate your understanding and cooperation.